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Terms and conditions

These terms and conditions regulate the business relationship between you and us. By using Our Website in any way, or by buying from us, you agree to be bound by them.

1. Definitions
In this agreement:

"Carrier"

means any person or business by us to carry Goods from us to you.

"Consumer"

means any individual who, in connection with this agreement, is acting for a purpose which is outside his business.

"Nội dung"

means any content in any form published on Our Website by us or any third party with our consent.

“Goods”

means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

“Our Website”

means any website of ours, and includes all web pages controlled by us.

"Post"

means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation
In this agreement unless the context otherwise requires:

2.1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organization.

2.2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.

2.3. except where stated otherwise, any obligation of any person arises from this agreement may be performed by any other person.

2.4. the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.

2.5. a reference to an act or regulation includes new law of significantly the same intent as that act or regulation.

2.6. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.

2.7. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our contract with you
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.

3.2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.

3.3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

3.4. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.

3.5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.

3.6. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

4. Acceptance of your order
4.1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.

4.2. If we don't have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:

4.2.1 accept the alternatives we offer;

4.2.2 cancel all or part of your order.

5. Price and Payment

5.1. All prices are listed in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST). The price payable for the Goods you order will be clearly stated on Our Website.

5.2. All payments must be completed before the order can be dispatched. Cash on delivery (COD) is available only for Auckland – Zone 1. If you fail to receive a COD order, any future orders must be paid in advance.

5.3. If we agree to allow you to make a bank transfer after receiving the goods, your payment must be processed within 3 days.
5.3.1. Failure to make payment within this timeframe may result in a late payment fee, which includes an administration fee and an additional interest charge of 1% per month.
5.3.2. Should the debt remain unsettled after 60 days from the date of receiving the goods, we may engage a third-party debt collector to recover the amount owed. You will be responsible for any fees related to this collection process.

6. Security of your credit card
We take care to make Our Website safe for you to use.

6.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

6.2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process the transactions which you have initiated.

7. Cancellation and refunds
The following rules apply to cancellation of your order:

7.1. If you have ordered Goods, and we have not dispatched it, you may cancel your order without giving a reason, at any time within 2 days of your order. You will have no obligation and we will return your money. Once order has been dispatched it cannot be canceled.

7.2. If you have ordered Goods, and received them, but you change your mind, we will not accept returns for this reason so please choose the product with care and suitable for your purpose.

7.3. We will return your money subject to the following conditions:

7.3.1 if Goods arrived damaged in transit, please hold onto the Goods and its packaging and notify us immediately. With our discretion, damaged Goods with its packaging will need to be returned to us.

7.3.2 you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.

7.4. If you received incomplete items (missing products or parts), please record a full unboxing video of the sealed parcel that you received that clearly shows the content of the parcel, and let us know within 3 business days so that we can help you sort it out case by case. We will not entertain your claim issue if you fail to send us the video or the seal is broken before recording the video.

7.5. In any of the above scenarios, we will return your money or credit for your next order. Refunds will be issued using your original payment method and it will take 3-5 working days to process from agreement. Please note, delivery fees are non-refundable.

8. Delivery and pick up

8.1. Pick up has been to confirmed and arranged in advance. Please call hotline to arrange pick up time and location.

8.2. Goods are normally dispatched within 24 hours of receiving your order. Orders placed over the weekend and or during public holidays will be dispatched as soon as possible when we re-open for business.

8.3. We may deliver the Goods in installations if they are not all available at the same time for delivery.

8.4. Deliveries will be made to the address specified in your order.

8.5. Once the Goods have been delivered by the Courier Company to your nominated address or in accordance with your delivery instructions, you are responsible for and risk in the Goods. If there is concerning about leaving the Goods unattended, we recommend that you choose courier delivery with signature service.

8.6. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence. We will always endeavor to deliver your purchase as quickly as possible, however once the goods are in the hands of our courier company, we cannot guarantee an exact delivery time.

9. Goods returned
These provisions apply in the event that you return any Goods to us for any reason:

9.1. If the Goods have arrived but are not what you ordered, we will arrange for a replacement or issue credit for your next order. The original item must be returned to us, unless you choose to keep the product and purchase it. If the original items have been opened or used in any way by the buyer, you will be required to pay for them.

9.2. In compliance with New Zealand's Food Safety regulations and the Food Act 2014, and to ensure consumer safety, we do not accept the return of food products. This policy also aligns with the Consumer Guarantees Act 1993 (CGA), which allows consumers to request a remedy for defective products, but only under specific conditions.

9.3. We do not accept returns unless the Goods were defective at the time of purchase, no later than 1 day after the food products have been received, or if we have agreed in writing that you may return them. Delivery fees and clearance items are non-refundable. The buyer is responsible for the return of goods to our warehouse. After receiving the returned goods, our warehouse team will inspect and confirm their condition. We may issue partial or full credit for the returned goods, which can be used for a future order.

9.4. The Goods must be returned to us as soon as any defect is discovered, and no later than 3 days from the date the Goods were delivered.

9.5. To the extent possible, Goods should be returned:

9.5.1. With both the Goods and all packaging in their original condition, as much as possible;

9.5.2. Securely wrapped;

9.5.3. Including our delivery slip, invoice, or purchase order.

9.6. We will provide you with instructions for returning the Goods. If you do not follow these instructions, we may not be able to identify you as the sender.

9.7. If we agree that the Goods are damaged, we will either refund or replace the Goods, at our discretion.

10. Disclaimers
10.1. The law from one country to another. This paragraph applies so far as the applicable law allows.

10.2. All the conditions, warranties or other terms implied by the law of any county other than New Zealand are excluded from this agreement to the extent permitted by law.

10.3. We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Goods, at any time and without advance notice.

10.4. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitably in any large website. We would be grateful if you bring to our immediate attention, any that you find.

10.5. We give no warranty and make no representation, express or implied, as to:

10.5.1 the quality of the Goods;

10.5.2 any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;

10.5.3 the correspondence of the Goods with any description;

10.5.4 the adequacy or appropriateness of the Goods for your purpose;

10.5.5 the truth of any Content on Our Website;

10.5.6 non-infringement of any right.

10.6. We are not liable in any circumstances for special, indirect or consequential loss or any damages resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of Goods.

10.7. Except in the case of liability for personal injury or death, our liability under this contract is limited, to the maximum extent permitted by law, to the value of the Goods you have purchased.

11. Your account with us
11.1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.

11.2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from using your account.

11.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

12. Restrictions on what you may Post to Our Website
You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:

12.1. be malicious or defamatory;

12.2. consist in commercial audio, video or music files;

12.3. be illegal, obscene, offensive, threatening or violent;

12.4. be sexually explicit or pornographic;

12.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

12.6. give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

12.7. solicit passwords or personal information from anyone;

12.8. be used to sell any goods or services or for any other commercial use;

12.9. include anything other than words (ie you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

12.10. link to any of the material specified above, in this paragraph;

12.11. send age-inappropriate communications or Content to anyone under the age of 18.

13. Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain:

13.1. hyperlinks, other than those specifically authorized by us;

13.2. keywords or words repeated, which are relevant to the Content Posted;

13.3. the name, logo or trademark of any organization other than yours;

13.4. inaccurate, false, or misleading information.

14. How we handle your Content
14.1. Our privacy policy is strong and precise. It fully complies with current law.

14.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.

14.3. Even if access to your text is behind a user registration it effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.

14.4. We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and license to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorized to grant all such rights.

14.5. We will use that license only for commercial purposes of the business of Our Website and will stop using it after a commercial reasonable period of time.

14.6. You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1994 as edited.

14.7. You now irrevocably authorize us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.

14.8. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.

14.9. You understand that you are personally responsible for your breach of someone else's intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.

14.10. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.

14.11. Please notify us of any security breach or unauthorized use of your account.

14.12. We do not solicit ideas or text for improvement of our Service, but if you do send to us material of any sort, you are supposed to have granted us a license to use it in the terms set out.

15. Removal of offensive Content
15.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.

15.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

15.3. If you are offended by any Content, the following procedure applies:

15.3.1 Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.

15.3.2 we shall remove the offending Content as soon as we are reasonably able;

15.3.3 after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

15.4. We may re-instate the Content about which you have complained or not.

15.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a license to publish the complaint and all ensuing correspondence and communication, without limit.

15.6. You now agree that if any complaint is made by you frivolously or vexiously you will repay us the cost of our investigation including legal fees, if any.

16. Security of Our Website
If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

16.1. modify, copy, or cause damage or unintentional effect to any portion of Our Website, or any software used within it.

16.2. link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

16.3. download any part of Our Website, without our express written consent;

16.4. collect or use any product listings, descriptions, or prices;

16.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

16.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;

16.7. share with a third party any login credentials to Our Website.

16.8. Despite the above terms, we now grant a license to you to:

16.8.1 create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This license is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

16.8.2 you may copy the text of any page for your personal use in connection with the purpose of Our Website.

17. Indemnity
You agree to indemnify us against all costs, claims and expenses arising directly or from:

17.1. your failure to comply with the law of any country;

17.2. your breach of this agreement;

17.3. any act, neglect or default by any agent, employee, licensee or customer of yours;

17.4. a contractibility claim arising from your use of the Goods;

17.5. a breach of the intellectual property rights of any person.

18. Intellectual Property
18.1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in text, graphics, logos, icons, images, audio clips, digital downloads , data, and software).

18.2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

18.3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

18.4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

19. Miscellaneous matters
19.1. When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

19.2. Where we provide goods or services without specific charge to you, then it (or they) is supposed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. there is neither contractual nor other obligation upon us in respect of those goods or that service.

19.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

19.4. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

19.5. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

19.6. This agreement does not give any right to any third party.

19.7. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labor dispute between a party and its employees.

19.8. In the event of any conflict between any term of this agreement and the provisions of the constitution of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

19.9. The validity, construction and performance of this agreement shall be managed by the laws of New Zealand.